We recommend reserving your Chicago Illinois spa experience in advance so we may accommodate your request. Your spa appointments are subject to availability and must be reserved with a credit card or your guest room number.

Spa Hours

9am – 9pm; Monday – Friday
9am – 8pm; Saturday – Sunday

Fitness Hours

5:30am – 9:30pm; Monday – Friday
8am – 8pm; Saturday – Sunday

T: 312.946.8945
E: myspa@fairmont.com

Cancellations
We kindly request that cancellations or changes be made 24 hours prior to your appointment time. 48 hours notice is required for all packages and groups. Full treatment value will be applied for late cancellations or no shows.

Arrival

We suggest arriving 30 minutes prior to your treatment so that you may enjoy your entire experience and the amenities we provide. Arriving late may limit your treatment time so that our next guest is not delayed.

Satisfaction

Gratuities are not included in the service fee and may be given at your discretion. If you have enjoyed your services we recommend 20%.

Safety

Please notify our spa consultants if you have any medical conditions that may be affected by our services. These include allergies, high blood pressure, or physical ailments. Please tell us if you are pregnant so that we may provide you with the proper guidance, care, and comfort you need.

Privacy

We provide a robe and slippers for your comfort during your experience and a locker for your personal belongings. During your treatment, our therapists use professional draping techniques to ensure your privacy at all times, only exposing the area to be worked upon. While most spa treatments are best enjoyed without clothing, every step is taken to ensure discretion.

Comfort

You may request a specific gender for your spa appointment; however, we cannot guarantee that your request will be available. We encourage you to communicate your needs to your spa therapist at all times; this includes adjusting the amount of pressure applied during your treatment, music, or temperature.

Peace of Mind

We request that cell phones and personal communication devices be turned off while in the spa so that you and our guests may experience a relaxing spa environment.

mySpa Gift Certificates are available and may be used towards services or retail items.